Return Policy


Shipping

  All of our products will be delivered with DHL. 

The Tracking link :

 https://www.dhl.com/global-en/home/tracking.html   

To return your product, just head to our costumer service You’ll just need to tell us what you’re returning and why (and if you’re asking for an exchange don’t forget to include those details too), and generate a prepaid label.

 Return are free.  

For all returns, we recommend that you retain proof of postage until you hear from us, to avoid any ambiguity in case of loss or delay.  

Refunds 

 Once your return is received and inspected, we will start processing it.    

Assuming it is less than 200 days since your purchase, your refund will be processed. You’ll be sent a refund notification email, and a credit will automatically be applied to your original method of payment.  

We usually process things at our end within 7 days, but can be much faster. We can‘t guarantee exactly when your refund will show up on your card statement, though it’s typically 3-5 working days after we have processed the refund on our end.  

Refunds can only be returned to the original method of payment.  

If you purchase a kit, you will need to return all items in the kit in order to receive your refund. We cannot accept any partial kit orders for a refund.  

If you paid extra for shipping (Express, Next Day or International), this will not be refunded if you return your order - we will only refund the cost of the returned items. The only exceptions to this are if your order arrived outside of its expected delivery timing, or in the unlikely event of a product fault.  

Exchanges  

If you need to exchange for a different size, simply follow the instructions in your box to complete your returns form.  

We are happy to exchange an item for a different size, but cannot exchange between products or colours. If you would like to exchange for a different size or colour, please place a new order online and return yours back to us for a refund. Any requests to swap colour or product will be ignored, and we will issue a refund on the item/s instead.  

All exchanges are subject to stock availability. If an item is out of stock at the time the exchange is processed, we will issue a refund instead. If there is no information in the new size  boxes, we will issue a refund.  

If you need your exchange in a hurry, we suggest that you place a new order online and return yours back to us for a refund.  

Personalisation (monogramming)  

As our personalised (monogrammed) products are unique, please note that they cannot be exchanged or returned and are therefore exempt from the policy above.  

If it's your first time ordering, we suggest that you order a non-personalised item to make sure the  fit is right before placing your personalised order.  

We hope you personalised OB TIENDDAs are perfect, but if there are any issues or faults, please contact us at admin@znimzleriebio.com and we'll be happy to help further.  


Sale 

We offer refunds on sale items too, no matter how big the discount. Cool, huh?  

Sadly, we don’t offer exchanges on sale items - our sale stock just moves far too quickly. If you need to swap something from our sale, pop it back to us for a refund and buy the replacement straight through our website - that way you won‘t miss out.  

Kits, Multi-Buys and Discounts  

If you’ve ordered something as part of a kit, you will need to return all items in the kit in order to receive your refund. We cannot accept any partial kit orders for a refund.  

If you return items in your order which take you under the minimum spend for your discount, your discount will be voided and you will be refunded proportionately according to the full value of the item/s kept.  

Late or missing refunds (if applicable)  

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@animaleriebio.com.  

If you haven’t received a refund yet, but have had an  email from us confirming your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank - there is often some processing time before a refund is posted.  

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@animaleriebio.com.  

Other  

If you are eligible for free returns, please do not pay for your return yourself as we won’t be able to reimburse you for these costs.  If you are eligible for free returns, please do not pay for your return yourself as we won’t be able to reimburse you for these costs.  

We’re really proud of our quality assurance process,  but  unfortunately, manufacturing faults can appear from time to time. If you receive an item that you believe to be faulty, please get in touch with us oncontact@animaleriebio.com and we’ll sort you out with a refund or replacement where appropriate.  

For more detailed information on any of the above, please check out our FAQs.